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E-books are great because you can download them from anywhere. On a business trip and suddenly have some free time? Bored at home and want to pick up a few phrases? Download an e-book and start learning! Having flexibility increases your likelihood of actually making time to study on a regular basis. Download: This blog post is available as a convenient and portable PDF that you can take anywhere. Click here to get a copy. E-books are a lot easier to publish than paper books. This enables individuals and companies to publish large numbers of e-books without a big publisher getting involved.

Because the process is more accessible for independent authors and small companies, there are more resources available. However, this also makes it harder to decipher the best books. To help you choose your business English e-book, consider these points:.

Recognize your level. If you have just started to learn business English, then pick a book that is suitable for beginners. If you are nearly fluent in English and just need some practice, go for advanced books. Think about cost. E-books are usually a lot cheaper than printed books.

Since there are a lot of cheap and even free e-books available, you might want to avoid the higher priced selection. By doing this, you will spare yourself from feeling bad about the cost if the book does not seem to fit your needs.

Decide on a topic. E-books are often topic-focused. You will find books designed specifically to help you improve your writing, comprehension and even business slang and idioms. Then check your answer with the model letter on page 71f.

A map showing the familiarize yourself with before the location of OLlr office is also enclosed. I Remember: when you write business letters the general 'rule' is Then look at your profile in the Partner Files and, as a follow-up to the letter on page 17, make a telephone call to arrange an interview. File 02, p. What date would be convenient for you?

What time would suit you? Would Monday at Is t he 5th of March at 6 p. How about 10 a. Tuesday the 8th of July would be good for me. Monday's bad for me, I'm afraid.

That sounds fine. Yes, that wou ld be good for me. I think that should be possible. When employees have to leave because they did something wrong, they are dismissed or their contracts are terminated. More informally, they are sacked U. If they have to leave because a company can no longer employ them e. When an employee is laid off to layoff , it is usually only temporary for a season or because of a drop in production but sometimes it can be permanent. Can you add any other tips? What cultural differences do you think would influence such a list?

Listen to the first extract and 3 match the numbers to what they represent. Listen again or refer to the transcript if you need to. Do you think Melanie should be short-listed forthe assessment centre? Complete gap 10 below with your own ideas. These are known as open questions and usually avoid yes and no answers. Below are some examples of the way you can word you r interview questions to get people talking about themselves and their experience.

What aspect of your job do you like best? Why do you want to leave your present job? What do you know about Why did you deal with the situation in that way? What experience have you had of '"? OR How I'd like you to tell me How do you go about dealing with Could you give me an example of How would you handle What else do you Then exchange your list with a partner and practise asking and answering the questions in an interview situation.

Try to use the Useful Language in the box below for establishing rapport and asking follow-up questions. I interview. Wh at exactly do you mean by I I Please feel free to ask any questions you may have. I'm going to start by Finally, Could you en large on that? UNIT 2 Selection I 23 select 4 As we had a lot of candidates for the advertised position, we were ab le to be very 5 We offer a of benefits to our personnel in addition to salary.

How important is age in the selection of candidates? Listen to the five speakers and complete the phrases. Older people are not as 5, they expect higher 6 and they get sick a lot. And they have trouble fitting into a young team. Companies want younger employees who can bring in fresh ideas and are not so expensive!

You need to retain older managers to train the younger ones and you have to organize effective succession planning in a company. There should be capacity for a broad age 8 and diverse experience in all areas of the business. Why should the government be able to tell us who to hire? The government shouldn't tell us how to run our business. Which opinions do you agree with? How would you feel if, after 20 years in your profession, you were considered too old for the job?

Do you think legislation on age discrimination will help the situation? What kind of policies does your company have on age discrimination? Complete the words and then match them with the definitions on the right. S She hasn't told her employer in Marseille she's leaving yet. AUDIO Complete the sentences giving information about employment terms and conditions, by matching the two halves of the sentences. Listen to the extract again and fill in the missing words in each sentence the first letter and a clue at the end are given.

Across 6 the opposite of tem porary 2 3 7 ways of doing thi ngs 4 5 8 instead of sth else 9 to get officia l perm ission: to Match them to the extracts from some model contracts a-j. From time to to your bank or building society. Details can be obtained from the g You may be required to work on personnel department. If so, you are entitled to time off in lieu. You must i n form the o f fice by 1 0 am on the first d ay of absence.

Fa i lure to do so Your current job title and responsibilities are may rend er you subject to detailed in Schedule 1 and may be amended disciplina r y action and may from time to time. Any changes will be also bar you from sick pay.

How are contracts similar or different in your country? What points must be mentioned? Some examples are given below. Fixed phrases Use of passive will be notified in writing employees are asked Use of formal vocabuLary to render to make Use offuture to amend instead of to change your place of work will be Look at the paragraphs a-j on the opposite page. Offer letter Rejection letter d-c. During your first week you will participate in an inducti on seminar to familiarize you fully with the com pany.

Full detai ls of this will be sent to you nearer the time. It was very nice meetin g yo u. We will then take up refe rences. We hope you wi ll join us an d very much look forward to hearing from you. Basic hours of work are normally 9 a. Monday to Friday, in cludi ng an hour for lunch. It will be necessary for you to work overti me as and when req uire d. Ho liday entitlement is 2 0 days per ann um, rising to 25 after two years' service. Norma lly holid ay cannot be taken during the probationary period.

All terms, co nditions, and benefits are detai led in th e handbook and contract enclosed. We will ho ld your details pending and let you know if a su itab le opening occurs in the future. Partner A is the personnel officer and Partner B is the interviewee. Use some of the Useful Language below. Could you tell me Please ask about anything you are not sure of.

Will you honour this? I I'm sure that's not a problem Would it be possible to As well behaviour. Wha t role, if any, does the trade un ion play? In pairs decide what you think they refer to and t hen discuss your answers with the whole group. How did you deal with them? Work with a partner to add items to the list.

MIl:ii;:I' What do the figures represent in the following article about workplace injuries? Read the article to find out, then discuss the questions which follow. She tations. She has still kept the employees out of work for over three been unable to return to work since. Whi le there is a growing awareness among She is unable to drive or sit down for long periods employers about the prevention of serious and is awaiting an operation. Lifting loads that are too heavy. Safety Executive. Finally, a rapidly growing area of ill health the u.

The relates to mental health problems such as stress and rcport went on to say that the amount of time and anxiety, of which there were , s ufferers in money lost because of employee injury is probably the U. In fact, work-related stress has actually much higher, as the law requires th at only doubled over the past ten ycars and is becoming fatal i.

HR professionals today. How do you think these figures relate to statistics from your country? Wh at procedure do you have in your company for reporting workplace accidents and injuries? What training or assistance do you offer employees to prevent back pain in their dai ly work? I 33 HR development Discuss the statements below with a partner.

Do you agree or disagree with them? What aspects of HR development do you think the statements refer to? Are they key HR concepts? Which do you think are the most effective? Then discuss 3 with a partner what solution you would recommend for each problem. You know, I only started here four months ago but I'm already thinking about leaving. He never gives me any real help.

I just don't know how much longer I can cope. I don't feel in control of the 2 Natasha: Shop floor team leader 2 Listen, I'm having 3 with a major project. The problem is that nobody 4 the meetings and progress is slow. Several members have already asked to leave the project.

Miguel: Marketing director 3 I need help with a problem employee. He's making a lot of mistakes and is argumentative with 5. What's more, he's taken 20 days' sick leave in the last year and other employees are complaining about it. Several clients have also recently 6 about his attitude. I'm now coordinating an international project and it's embarrassing that I know almost nothing about E.

My bass tells me we're too busy for training 8, but it's essential that I'm totally up to date. What do you recommend? Can you talk to my boss? Holger: Project manager Now listen again and match the problem with the most appropriate solution below. Development solutions a We are so global in our business approaches, I recommend that we introduce tea m development training for our managers and staff generally. My proposal is to put it on the agenda for the internatio nal managers meeting in three weeks' time.

We'll lose staff if we continue to expect them to muddle through without investing in their - and our - future! It's high time we introduced a staff appraisal scheme. Th is is long overdue and will focus managers' minds on the development and eva luation of their em ployees and hopefully avoi d a lot of communication problems like this one. Maybe we should look in to the benefits of a mentoring scheme too. II Maybe we should also look into It's high time that we introduced Discuss with a partner what HR development you would recommend for these staff problems.

She was promoted to the job five years ago, is very well qualified, and has been with the company longer than one of the two men. There is currently no flexitime, very few part-time jobs, and only one male employee has taken paternity leave to look after his child due to the negative feeling about such practices. The sales manager suspects it is because the engineers find it difficult to commu nicate their ideas in presentations in English.

Their written English is good and they do not have a lot of time to study. He finds his workstation inappropriate and wants new furniture. He is working on a very important project and it would not be good for him to take time off at this stage. Match the correct heading a-d with the sentences. Listen to their conversation. Put the problems and solutions they discuss below the appropriate appraisal goal.

Decide on the last two action points yourself and then compare them with a partner. Date of last appraisal: na Strengths: Attention 1, excellent. Accuracy, good. Questions should always be formulated carefully to avoid upsetting the appraisee during the interview. Being diplomatic and using language to soften disagreement also helps to create a 'positive' environment.

Being di plomatic When did you realize that Is there anything else we should talk about? Instead With respect, I think Frankly, we should deal with that differently Appraisal questions I respect your opinion, but Could you tell me how things are going with How do you see your team developing in You have a point there, but Would you like to give me more details about To a certain extent I agree, but Find more diplomatic equivalents in the appraisal dialogue in exercise 6.

Example: 1 How do ' ou see the relationship with ' our team? UNIT 4 HR deve lopment I 39 10 Now work with a partner to practise an appraisal interview with a member of staff who is unhappy in his or her job. Either use the profiles in the Partner Files or think of a situation of your own. Fi Ie 04, p. There seems to be a person ality problem between Has there been anyt hing you have foun d difficu lt myself and som eone in th e department.

I J to co pe with? Well, actually, so meone is making life rather How are thi ngs with the rest of the department? What do you like most about your wo rk? I did n't feel able t o talk to you about it ea rlier. Assertive leadership skills Leadership and team. Think again about how Louise and Lars talk to Klaus. She interrupts him at the start. Is this acceptable? They use first names. Is this right, given the situation? Lars begins to talk about the programme for the day. Is this appropriate at this stage?

He has to wait a few minutes and asks Stephanie Field for some assistance. Identify two things he needs and three things he does not need. If you need help, look at the Language Checklist on page Visitor Receptionist Introduce yourself. Say you have an appointment with Sandra Bates. Welcome visitor. Explain that SB will be along shortly. Decline — ask if you can use a phone. Say yes. Decline — you only need the phone. Show visitor to the phone. Reply — offer any other help. Ask how far it is to station.

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